jljlvs Privacy Policy

1. Introduction

This Privacy Policy ("Policy") describes how jljlvs ("jljlvs," "we," "us," or "our") collects, uses, stores, discloses, and protects the personal information of individuals ("you," "your," or "Player") who access or use the jljlvs online gaming platform available at jljlvs.com, including all associated pages, features, games, and services (collectively, the "Platform").

jljlvs recognises that the personal data you share with us is sensitive and deserves the highest standard of care. We do not sell your personal data to third parties. We do not use your data for purposes beyond those described in this Policy. Every data processing activity at jljlvs is governed by the principles of transparency, legitimate purpose, and proportionality as required under Philippine law.

This Policy applies to all personal data collected through the Platform, through our customer support channels, through promotional communications, and through any other interaction you have with jljlvs. Please read this Policy carefully. If you have questions about how jljlvs handles your data, you can reach our Data Protection Officer at any time through the contact details provided in Section 15.

2. Data Controller

For the purposes of the Data Privacy Act of 2012 and its Implementing Rules and Regulations, jljlvs is the personal information controller in respect of all personal data collected through the Platform. jljlvs has appointed a Data Protection Officer (DPO) who is responsible for overseeing compliance with this Policy and with applicable data protection law. You may contact the jljlvs DPO through the support channels described in Section 15 of this Policy.

Where jljlvs engages third-party service providers to process personal data on its behalf, those providers act as personal information processors and are contractually bound to process data only in accordance with jljlvs's instructions and in compliance with applicable law.

3. Data We Collect

jljlvs collects the following categories of personal data from players and platform visitors:

3.1 Identity & Contact Data

• Full legal name
• Date of birth
• Gender
• Nationality and country of residence
• Residential address (including city, province, and postal code)
• Email address
• Mobile phone number
• Government-issued identification number (e.g., PhilSys ID, passport, driver's license)

3.2 Financial Data

• Payment method details (e.g., GCash account number, PayMaya account, bank account details for BPI, BDO, Metrobank, UnionBank)
• Transaction history, including deposits, withdrawals, and wager amounts
• Account balance information
• Source of funds documentation where required for KYC compliance

3.3 Gaming & Behavioural Data

• Game history, including games played, wagers placed, and outcomes
• Session duration and frequency of play
• Bonus and promotion usage history
• Responsible gaming tool usage (e.g., deposit limits set, self-exclusion requests)

3.4 Technical & Device Data

• IP address and approximate geolocation
• Device type, operating system, and browser type
• Unique device identifiers
• Login timestamps and session logs
• Cookies and similar tracking technology data (see Section 10)

3.5 Communications Data

• Records of communications with jljlvs customer support, including live chat transcripts and email correspondence
• Feedback, complaints, and dispute records
• Marketing communication preferences

4. How We Collect Your Data

jljlvs collects personal data through the following means:

• Direct collection: Data you provide when registering an account, completing KYC verification, making a deposit or withdrawal, contacting customer support, or participating in a promotion.
• Automated collection: Data collected automatically when you access the Platform, including technical and device data collected via cookies, log files, and similar technologies.
• Third-party sources: Data received from payment processors, identity verification service providers, fraud prevention agencies, and regulatory authorities where permitted by law.
• Public sources: Publicly available information used for identity verification or fraud prevention purposes, such as government databases or credit reference agencies.

5. How We Use Your Data

jljlvs processes your personal data for the following purposes:

6. Legal Basis for Processing

jljlvs processes your personal data on the following legal bases under the Data Privacy Act of 2012:

• Contractual necessity: Processing required to perform our contract with you, including account management, transaction processing, and Platform delivery.
• Legal obligation: Processing required to comply with applicable Philippine law, including PAGCOR licensing conditions, the Anti-Money Laundering Act, and tax reporting obligations.
• Legitimate interests: Processing necessary for jljlvs's legitimate business interests, including fraud prevention, security monitoring, and Platform improvement, where those interests are not overridden by your rights.
• Consent: Processing based on your freely given, specific, and informed consent, including the sending of direct marketing communications. You may withdraw consent at any time without affecting the lawfulness of prior processing.

7. Sharing Your Data

jljlvs does not sell, rent, or trade your personal data to third parties for their own marketing purposes. jljlvs may share your personal data with the following categories of recipients only to the extent necessary for the purposes described in this Policy:

• Payment processors: GCash, PayMaya, BPI, BDO, Metrobank, UnionBank, Visa, Mastercard, and 7-Eleven Cliqq, for the purpose of processing your financial transactions.
• Identity verification providers: Third-party KYC and age verification service providers engaged to verify your identity and eligibility.
• Fraud prevention agencies: Service providers engaged to detect and prevent fraud, money laundering, and other financial crimes.
• Game software providers: Licensed game developers and live casino operators whose games are available on the jljlvs Platform, to the extent necessary to deliver those games.
• Regulatory authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other competent Philippine authorities, where disclosure is required by law or regulatory directive.
• IT and hosting providers: Cloud infrastructure and data hosting providers engaged to operate the Platform's technical infrastructure.
• Professional advisers: Legal, accounting, and audit professionals engaged by jljlvs, subject to professional confidentiality obligations.

All third-party processors engaged by jljlvs are contractually required to implement appropriate technical and organisational security measures and to process personal data only in accordance with jljlvs's documented instructions.

8. Data Retention

jljlvs retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting, or reporting requirements. The following general retention periods apply:

• Account and KYC data: Retained for a minimum of five (5) years following account closure, in accordance with PAGCOR licensing conditions and the Anti-Money Laundering Act.
• Transaction records: Retained for a minimum of five (5) years following the date of the transaction.
• Customer support records: Retained for three (3) years following the resolution of the relevant enquiry or dispute.
• Marketing preferences: Retained until you withdraw consent or request erasure, subject to any overriding legal retention obligation.
• Technical and device data: Retained for up to twelve (12) months from collection, unless required for longer for fraud investigation or legal proceedings.

Upon expiry of the applicable retention period, jljlvs will securely delete or anonymise your personal data in accordance with its data disposal procedures.

9. Data Security

jljlvs implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the jljlvs Platform.
• Encryption of sensitive data at rest, including financial data and identity documents.
• Role-based access controls limiting access to personal data to authorised jljlvs personnel on a need-to-know basis.
• Regular security audits, vulnerability assessments, and penetration testing of Platform infrastructure.
• Multi-factor authentication requirements for administrative access to systems containing personal data.
• Incident response procedures for the detection, containment, and notification of personal data breaches in accordance with the requirements of the National Privacy Commission.

While jljlvs takes all reasonable steps to protect your personal data, no internet transmission or electronic storage system is completely secure. You are responsible for maintaining the confidentiality of your jljlvs account credentials and for notifying jljlvs immediately if you suspect any unauthorised access to your account.

10. Cookies & Tracking Technologies

jljlvs uses cookies and similar tracking technologies on the Platform to enhance your user experience, maintain your session, and collect analytical data. The following types of cookies are used:

• Strictly necessary cookies: Essential for the Platform to function, including session management and security cookies. These cannot be disabled.
• Functional cookies: Used to remember your preferences, such as language settings and responsible gaming limits you have set.
• Analytical cookies: Used to collect aggregated data about how players use the Platform, helping jljlvs improve performance and game offerings. This data is anonymised where possible.
• Marketing cookies: Used to deliver relevant promotional content to you on the Platform, based on your gaming activity and preferences, where you have consented.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the jljlvs Platform. For more information on managing cookies, refer to your browser's help documentation.

11. Your Rights

Under the Data Privacy Act of 2012, you have the following rights in respect of your personal data held by jljlvs:

• Right to be informed: The right to be told how your personal data is being collected and processed, as set out in this Policy.
• Right of access: The right to request a copy of the personal data jljlvs holds about you.
• Right to rectification: The right to request correction of inaccurate or incomplete personal data.
• Right to erasure: The right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to overriding legal retention obligations.
• Right to object: The right to object to the processing of your personal data for direct marketing purposes or on grounds relating to your particular situation.
• Right to data portability: The right to receive your personal data in a structured, commonly used, and machine-readable format.
• Right to lodge a complaint: The right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe jljlvs has processed your personal data in violation of the Data Privacy Act.

To exercise any of these rights, please contact the jljlvs Data Protection Officer through the channels described in Section 15. jljlvs will respond to all verified data subject requests within thirty (30) days of receipt, in accordance with the requirements of the Data Privacy Act.

12. Minors & Age Policy

The jljlvs Platform is strictly intended for individuals who are at least twenty-one (21) years of age, in accordance with PAGCOR regulations governing online gambling in the Philippines. jljlvs does not knowingly collect personal data from individuals under the age of 21. If jljlvs becomes aware that personal data has been collected from a person under 21, that data will be deleted immediately and the associated account will be closed.

13. International Data Transfers

jljlvs primarily processes and stores personal data within the Republic of the Philippines. Where it is necessary to transfer personal data to service providers or partners located outside the Philippines — for example, to international game software providers or cloud infrastructure providers — jljlvs ensures that such transfers are conducted in compliance with the Data Privacy Act of 2012 and its Implementing Rules and Regulations. This includes ensuring that the recipient country provides an adequate level of data protection, or that appropriate contractual safeguards are in place, such as standard contractual clauses approved by the National Privacy Commission.

14. Policy Amendments

jljlvs reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. The date of the most recent revision is displayed at the top of this document. Where changes are material, jljlvs will notify registered players via email or an in-platform notification prior to the changes taking effect. Your continued use of the jljlvs Platform following the publication of any amendment constitutes your acceptance of the revised Policy. We encourage you to review this Policy periodically to stay informed of how jljlvs protects your data.

15. Contact & Complaints

If you have any questions, concerns, or requests relating to this Privacy Policy or to jljlvs's handling of your personal data, please contact the jljlvs Data Protection Officer through the following channels:

• Live Chat: Available 24/7 directly on the jljlvs Platform — the fastest way to reach us
• Email: [email protected]

jljlvs will acknowledge all data privacy enquiries within five (5) business days and will endeavour to resolve them within thirty (30) days. If you are not satisfied with jljlvs's response, you have the right to escalate your complaint to the National Privacy Commission of the Philippines.